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In this new emerging landscape, companies will need to develop new products to satisfy this new demand. Further, as online transactions are gaining prominence, insurers will have to re-think the sustainable distribution models, premium underwriting and filing claims in the New Normal.
The pandemic has also changed the claims pattern: The life insurance claims increased 5-10 times post the 2nd wave, while general insurance like motor insurance etc., have witnessed a dip.
Given this context, can the insurance industry exploit the changing market situation to its advantage?