Setting the tone: The Future of Insurance –Innovation, Speed, and Intensity

The insurance industry is gearing up for more coverage amongst the hinterlands of the country and is using technology for its background. There will be a concentration on ease of business and capital infusion to tackle this growth.

Life Insurance Spotlight: The CEO Mantra for Growth

Over the last two years, there has been a major transformation in the mindsets of the customers as they no longer treat insurance as merely a tax-saving instrument rather a very important part of their lives. This change in customer expectations is leading insurance companies to rejig their business operations as the strategies that really worked well before may not hold a place in the new economic landscape. The session will deliberate upon:

1. New Growth Initiatives
2. Reimagining Customer Experience in the Next Normal
3. Newer Business Models
4. Changing Customer Behavior
5. Role of Tie ups & Alliances

Key Speakers:

CEOs of Life Insurance companies

Q&A

Key Technological Initiatives for 2022-2023

The use of technology has led to many changes claims are processed in the industry and the way policies are underwritten. The Panel will discuss:

1. Fraud Management using Technology
2. Use of Automation in claims processing, payments, and underwriting
3. Data Analytics and better processing and underwriting
4. Transformance using AI, Ml and Blockchain

Key Speakers:

CIOs, CTOs

Governance, Risk and Compliance Strategies

The regulatory framework in India, ensures the protection of consumer interests as well as providing a level playing field for both domestic and international insurance companies. A dynamic environment introduces the role of compliance in influencing strategy. The panel will discuss on Key parameters including

1. Regulatory changes like IFRS 17 reporting standards / GST impact
2. Compliance strategies for digital insurance and risk management
3. Operational and technology compliance
4. Roadblocks and Challenges faced

Key Speakers:

CROs

Q&A

Insurtechs Reshaping Insurance

Insurtechs are shifting their focus from distribution to availability of data for underwriting innovation and risk reward sharing. The latest to join the fintech journey with the term coined in 2016, the technological innovations in the industry have changed the whole paradigm. The panel will discuss:

1. Bringing in frictionless customer service.
2. Leveraging technology for insurance reforms.
3. Technological advancements lead to digital underwriting and reinsurance.
4. Regulatory sandboxes.

Key Speakers:

Insurance and Insurtech players

Q&A

Special Focus on Employee Health and Well-being

The Pandemic has had a huge impact on employee health and wellbeing which is the primary focus here. Today we are gearing up for preventive care by bringing more employee friendly policies in the work environment, leading to better wellbeing. Mental and Emotional health and wellbeing resonates with Physical health, and we will discuss this in the special conversation.

Key Speakers:

CHRO of Enterprise – Across Categoriess

Changing Distribution Dynamics

The pandemic has shown the way to newer distribution models, and we will discuss the impact in this panel. Banca has been one of the most enriching channels to attain a better customer experience. We have new players like web aggregators in the picture who are vying for the space with traditional brokers and corporates.

1. Rethinking distribution – concentrating on customer, sales force, and enablers
2. Empowering Direct channels
3. Changing distribution strategy
4. Operating models for better growth between banks and insurers

Key Speakers:

Insurance -CMOs, Brokers, Channel partners, Banca Heads

The CEO’s Vision for Transformation

The non – life market environment is offering significant challenges, with the advent of different players. The management strategy has been concentrating on adapting the portfolios and ecosystems to compete in this world emerging now. The panel will talk on

1. New Growth Initiatives
2. Reimagining Customer Experience in the Next Normal
3. Newer Business Models
4. Changing Customer Behavior
5. Tie ups & Alliances

Key Speakers:

CEOs of Non - Life Insurance companies